FAQ

Order Status

My order is incorrect. What should I do?

Hey! Mistakes happen. If you discover an error, please contact us immediately and we will ensure your order arrives safely. Please email us at: Support@yuehuiqu.com

I just placed an order. What's next?

Great question! We send an order confirmation email immediately after placing your order. If you don't receive it and it's not in your spam folder, please contact our customer support team (live chat, email, or phone) to ensure your order information was submitted correctly.

Shortly after receiving the confirmation email, you will receive another email with your tracking number (same day). You should receive your order within 3-4 days.

Where's my order?

Check your inbox for the tracking number email. If you can't find it, please contact us at Support@yuehuiqu.com or our online support team.

My order is incorrect. What should I do?

Your satisfaction is guaranteed! Please contact us with a description of the situation (pictures are recommended) and we will correct the error immediately.

My order was returned to sender. What should I do? This issue is due to an incorrect address. Please contact us and we will inspect and return your package to our warehouse. We will then ship your order free of charge.