Return & Refund Policy

We want our customers to be satisfied with their purchases, and we understand that sometimes customers may need to return items. Therefore, we have established the following return policy:

Return Window:

Our return period is 60 days from the date of purchase. No refunds will be issued after this period.

Missing or Damaged Items: If you discover any items are missing from your order, or if they are damaged after you receive them, please report these issues to our Customer Service team within 7 days of delivery.

To expedite your claim, please provide photographic or video evidence of the missing or damaged items. Failure to report or provide the necessary evidence within 7 days may impair our ability to correct the issue and may affect your eligibility for a refund or exchange. Upon receipt of your claim and supporting evidence, we will conduct a thorough investigation and determine the appropriate next steps. This may include an exchange, refund, or an alternative solution consistent with our Customer Satisfaction Guarantee. Please note that this policy does not apply to any items that may be damaged or missing after you receive them. We urge you to carefully inspect all items upon receipt, store them properly, and use them according to the provided instructions to avoid any damage or loss.

Refund Eligibility:

To be eligible for a refund, customers must return their purchase, regardless of whether the bottle is full or empty. Please note that sea moss gel is not covered by our return policy and cannot be returned unless there is a quality issue, damage, or the product does not function as expected.

To successfully receive a refund, the product must be returned to our designated return address within 60 days of purchase. We offer a 60-day money-back guarantee if the product does not meet your expectations. Please note that this guarantee only applies if the product does not perform as advertised.

Return Shipping:

Return shipping is the customer's responsibility. Customers must use a trackable shipping method, as we are not responsible for lost or damaged packages. All returned items must be accompanied by a signature confirmation confirming receipt of your return.

Refund Processing:

We have a total of 10 days from the time we receive the return order to process the refund. Refunds will be processed to the original form of payment unless the customer requests otherwise.

Exceptions:

We reserve the right to refuse a refund if we determine the product has been damaged or tampered with. In such cases, we will contact the customer to discuss alternative solutions.

If you have any questions about our return policy or process, please feel free to contact our dedicated customer service team. We are committed to ensuring a smooth experience with our products and services. Please email us at Support@yuehuiqu.com.

We value our customers and want to ensure your return is processed smoothly. However, due to the increasing incidence of mail theft, we require all returns to be accompanied by a signature confirmation letter. This helps ensure your return arrives safely at our shipping location. Please note that we are not responsible for returns without a signature confirmation letter. We reserve the right to refuse a return if your package was not received due to loss or theft. Thank you for your understanding and cooperation in helping us ensure a secure return process.